Frequently Asked Questions
Everything you need to know about lighting up your space with Cosmo Lighting Kensington.
What is your standard shipping timeframe?
We offer standard shipping across the UK within 3-5 business days. For premium items or custom chandeliers, delivery may take up to 10 business days depending on stock availability.
Do you provide installation services for your lighting fixtures?
While we do not provide in-house electrical services, all our products come with detailed installation guides. We strongly recommend hiring a certified electrician to install any hardwired ceiling or wall lights.
What is your return policy for delicate items?
We offer a 30-day return policy for all unused items in their original packaging. If your lighting fixture arrives damaged or broken, please contact us within 48 hours of delivery for a full replacement.
Are your bulbs and fixtures energy-efficient?
Yes, we prioritize sustainability. The majority of our fixtures are compatible with LED technology, and many of our modern designs come with integrated high-efficiency LED modules to reduce energy consumption.
Do you offer a warranty on your products?
All Cosmo Lighting Kensington products are covered by a 12-month manufacturer warranty against defects in materials and workmanship under normal residential use.
Can I see the products in person before purchasing?
You are welcome to visit our Kensington showroom to view our curated collection and speak with our lighting consultants about your specific project needs.